Thank you for choosing The Oil Chemist for your skincare and wellness needs. We are committed to ensuring a seamless and enjoyable shopping experience, including the timely delivery of our exceptional products.
Processing Time:
- All orders are processed within 2-3 business days (excluding weekends and holidays) from the date of order. You will receive a confirmation email once your order has been processed.
Shipping Rates:
- Shipping charges are calculated based on the weight of your order and the delivery address. You can view the shipping charges at the checkout before completing your purchase.
However, we provide free shipping on orders above 799INR.
Tracking Information:
- Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your delivery.
Shipping Delays:
- While we strive to meet our estimated delivery times, unforeseen circumstances such as customs delays or carrier issues may cause delays. We appreciate your understanding and patience in such situations.
Incomplete or Incorrect Addresses:
- It is the customer’s responsibility to provide accurate and complete shipping information. Please double-check your shipping address before completing your purchase. The Oil Chemist is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages:
- The Oil Chemist is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the delivery address provided is a secure location. Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or any other shipping-related issues, we will contact you to arrange for reshipment. Additional shipping fees may apply.
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at +91 8100963816.
